GARZAPAPEL

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Our Guarantees

Our product warranty

All our paper has a warranty of authenticity.

Refunds of orders
After you have received your order, you are entitled to a refund, or to exchange the product, if you are not satisfied with your purchase. The costs of the refund will be borne by the purchaser, and the refund will paid into the account used to make the payment after the product has been returned to our company.
You may request a refund by sending an email to: export@garzapapel.com. Products should be returned with the original packaging and label. No exchanges will be made if the product has been used.
If the product has been damaged during shipping, you should first inform the shipper of the damage, and then send an email to Garzapapel.com´s after sales services within 24 hours of receiving the order. If possible, a photograph showing the damage should be attached to the email. After we have received your email we will investigate your claim, and send you instructions on the refund process within seven days.

Delivery period 
Shipping is effected by courier company, with an average delivery time of 7 days for Spain, 10 days for EU countries and 15 days for the rest of the world.

Time services are approximate. If the delivery time may be a cause for returning the goods, we recommend you to notify us in the comments when ordering.
In Garzapapel we can only guarantee, that we will ship the goods with the utmost speed. It is not our respondability the time taken for the agency to deliver the order.
Garzapapel will send the order to the address clearly identified by the buyer.


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